By no means Miss A Call With An Auto-Attendant

The debate over ridding a business of a traditional receptionist whose single role is to answer phones or strong phone calls, and updating that person with an auto attendant is still somewhat heated. An auto-attendant allows callers being instantly transferred to an extension without the assistance of a real human receptionist. Typically a recording will answer the caller after a handful of rings as well as give them steps being transferred to anyone they are searching for. This can be a touch tone menus in which the caller presses one to attain a specific extension or a menus that interprets a caller’s voice and directs them accordingly.

While an auto-attendant is far more successful and eliminates the payroll expense, lots of people even now choose talking to a true man or woman rather compared to interface with a computerized system. Companies are looking to cut costs and be leaner frequently assume that it is best to just eliminate the receptionist position and replace it with a telephone system featuring automatic answering and call directing. Before making this particular decision it is vital to weigh another option: utilizing both an auto attendant and additionally a worker which not simply answers phones or perhaps directs calls, but also could assume additional tasks also.

The standard job description for a receptionist or secretary suggests their responsibilities include:

Answer phone according to the company telephone procedure.
Greet customers in an amiable way and ensure top quality program.
Schedule, confirm appointments and keep the company calendar.
Maintain assembled and organized Dublin Van Rental and waiting area.


Often businesses that operate 24 several hours per day will hire a lot of receptionists dedicated to using the phone system. They’re not needed to greet customers, although they’re obliged to steer calls at each and every moment.

Although a telephone system together with the auto-attendant feature cannot greet buyers and sustain an organized front desk, it can respond to the phone properly and direct calls efficiently. Different capabilities of this specific characteristic include:

Phone transfer
Flexible line rings
Many operators
Multiple greetings
Menu and also submenu hierarchy trees Announcements (e.g. hours of operation, directions)

It’s unlikely that an auto attendant will effectively switch the comfort as well as problem solving skill of a real person, but it will serve as a fantastic complement for this person. A terrific way to lower bills and keep the presence of a human being is to hire a person who could gratify multiple organizational roles. For example, hiring a person who can easily do basic accounting needs are going to be able to help an accountant, fulfill other receptionist responsibilities and answer phones as needed. The auto attendant will make certain your company under no circumstances misses a call by assuming phone obligations whenever the receptionist is operating in other roles.

For companies that operate 24 hours each day an auto-attendant could be a cost saving investment. As an alternative to choosing several receptionists to answer the phone, the business may employ much less receptionists and allow the phone system to reply to the calls which can’t be managed by the scaled-down team members. The merchant may in addition to choose to make use of just the auto-attendant during their slowest times daily in an effort to minimize labor costs.

Regardless of the business enterprise, a telephone process with an auto attendant feature will help save money & resources. Companies can today keep their human receptionist staff members and also use the auto-attendant to purchase the slack hence a crucial phone call isn’t missed yet again.

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